FREQUENTLY ASKED QUESTIONS
Find out answers to some of the most frequently asked questions about our hydropumps - just click any question for an in-depth answer!
USING THE HYDROMAX HYDROPUMP
HOW TO USE HYDROMAX PUMP
Using a Hydromax penis pump is easier than any other pump out there. But, if you're a beginner it can definitely look daunting and you may be confused about where to start and how to start building real gains. Check out our step-by-step instructions on how to use your Hydromax pump for the best results.
DOES THE HYDROMAX REALLY WORK?
Absolutely - just ask our customers. After a month's use, when results really start to become noticeable, a full 88%* of our customers are satisfied with the performance of their pump, with many reporting noticeable gains for size, erection quality, libido and personal confidence.
*Some survey participants may have received free or discounted products for their participation.
IS THE HYDROMAX SAFE TO USE?
From the start, we've designed our penis pumps for maximum safety. Whichever pump option you choose, you'll never be able to create an unsafe level of pressure, while the solid, long-lasting design of our hydropumps ensures total reliability for years to come. To know more, visit our dedicated page to Hydromax pumps safety.
HOW LONG SHOULD MY SESSIONS LAST?
For the best possible results, we'd recommend using your hydropump for 5 minutes at a time, with 3 sessions (for a total of 15 minutes use) creating unbeatable gains.
DO I HAVE TO USE HYDROMAX IN WATER?
While our Hydromax pumps can be used in air, they're primarily designed for in-water usage. If you use our hydropumps in air, you'll see an improvement - just not the fantastic results you'll get by using your pump in water.
WHAT MAKES HYDROMAX BETTER THAN OTHER PUMPS?
We designed the world's first hydropump as a way to add a new approach to penis pump workouts. By using water instead of air, hydropumps add an extra level of convenience, power and comfort. Essentially, Hydromax is easy-to-use and delivers better results - that's why we're the world's number one brand for penis pumps.
HYDROMAX SUPPORT VIDEOS
To help you maximise your Hydromax results, we've put together a collection of support videos on our blog:
HOW DO I ORDER MY HYDROMAX ONLINE?
You're in the right place! Through the Official Hydromax Pump store (or our Bathmate Direct shop, you can buy a Hydromax pump direct from the manufacturer, giving you access to the best prices, most reliable service and best support.
Beware counterfeits: there's a lot of sites claiming to sell our hydropumps - these fakes don't have any level of safety testing, and can result in injury.
IS THE CHECKOUT SECURE?
Completely. With an SSL-Certified store, we make sure that your personal data is completely safe at all times before, during and after purchase. If you haven't brought an extended warranty, we delete your personal data 800 days after purchase, giving you even better security.
DOES THE HYDROMAX COME WITH A WARRANTY?
When you buy through our official store, you'll get a complete 2-year warranty for your hydropump, keeping you safe against any malfunction. Just make sure to register your hydropump to activate your warranty.
SHIPPING & RETURNS
HOW LONG WILL IT TAKE FOR MY ITEM TO ARRIVE?
We work to ensure that all orders are processed and shipped out on the working day when they come in (keep in mind that our logistics team are based in the UK). If you choose our free shipping, you should receive your package within a week of dispatch, unless you're in a particularly inaccessible location. For orders with express shipping, expect delivery in 2 or 3 days.
IS THE PACKAGING DISCREET?
With discreet packaging and invoicing, you can be compeltely sure of discreet delivery for your Bathmate order, whether you're buying one of our hydropumps or any of our other powerful products.
HOW MUCH DOES SHIPPING COST?
We offer completely free worldwide shipping for any orders placed through our official store. If you're looking for faster delivery, however, we also offer an express shipping option for all orders.
CAN I RETURN A HYDROMAX PUMP?
Unlike many manufacturers, we're completely confident in the performance of our products. Once you buy a hydropump from our store, you'll have 60 days to see how the pump performs. If, for any reason, you're not satisfied, just let us know, and send the pump back for a no-questions-asked refund. 60-day period is applicable from the date of purchase, provided on the order confirmation. We hygienically dispose of any returned pumps.
60 DAY MONEY-BACK GUARANTEE, NO QUIBBLES!
It can be difficult to know whether to believe everything that’s said about hydropumps. We think the best way to reassure you is to let you see the results for yourself. When you buy through this website, we offer a complete 60-day refund policy.
If you’re not satisfied by how your Bathmate hydropump performs (though we’re absolutely sure you will be), you can return it for a full refund, absolutely no questions asked. With users typically seeing great results after about a month of regular use, you’ll have more than enough time to see the real effects of our penis pumps.
60 DAYS TO DECIDE
NO QUESTIONS ASKED
FULL MONEY REFUND
This offer is only valid on pumps purchased through this site (www.officialhydromaxpump.com). 60-day period is applicable from the date of purchase, provided on the order confirmation. If you claim a refund for your first 60 days and later decide you want to re-purchase, this offer will no longer be available. This is necessary to avoid abuse of the offer.
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How We're Handling Covid-19
Understandably, a lot of people have asked how we're handling the current situation with Covid-19/ Coronavirus. I want to assure you that we're taking all reasonable precautions, going above and beyond current government recommendations, with many of our staff working from home.
We always work to maintain a large stockpile of our pumps and other products when possible, to minimise disruption in the case of events like this. All of our pumps are made inside our UK factory, where we're taking heightened safety & hygiene measures to ensure the safety of our staff and customers. We're following the situation, with regular meetings to stay on top of any developments.
As a personal message, I hope you're staying as safe as possible, wherever you are.